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Rocky Tops Marble & Granite - Knoxville's Premier Natural Stone and Quartz Supplier

rockytopsmg.com

4.6

Excellent, from 78 reviews

Rating breakdown

  • Google 77
  • ReputationWall 1

Reviews (78)

  1. Andrea Wilson

    on Google

  2. Jerryman C.

    on Google

    Rocky Tops Marble & Granite does quality work. They may be a little more expensive than some other options, but in my experience, you get what you pay for. The quality of the materials and workmanship really stood out, and the finished product looks great. Not the cheapest option, but if quality is important to you, I think they’re worth considering. Overall, a very good experience.

  3. M

    Mikki Wright

    on ReputationWall

    We recently renovated our kitchen and master bathroom. I can’t say enough good things about RTMG. Sandy was excellent, helping us select slabs and advising on details, she is so very knowledgeable, and PJ headed up the installation. All went great! We live in the Tri-Cities, but worth the trip to Knoxville for sure! Thanks Sandy and PJ, we are so pleased with the beautiful end result!

  4. Kimberly Greene

    on Google

  5. Tom Stanford

    on Google

    We had all of our kitchen counter tops replaced with quartz tops by Rocky Tops Marble & Granite. Sandy was great with getting us a quick estimate, coordinating with the quartz manufacturer and prompt scheduling. The installers were on time, polite and professional. They did an excellent job on the install and cleaned up afterwards. I would certainly use them again! Thanks Sandy and Rocky Tops.

  6. Carlos Flores

    on Google

    Excelente

  7. Mike A

    on Google

    Had a great experience with Rocky Tops Marble & Granite from the first time we walked into their showroom thru the completion of our shower installation. Product and Service are excellent. Highly recommend them!

  8. Danny

    on Google

    Very unprofessional. I called and wanted to see how far out they were for installation because we are unfortunately now on a timeline with the bank. I’ve not had any issue asking this question with other granite companies but the man that answered the phone said, he “didn’t know what I was trying to accomplish with a question like that”. I understand that there are variables but they were literally the only company not willing to answer that. I know what granite we want but are looking for the exact pattern we like. No help at all. I gave 2 stars instead of 1 because maybe the other employees have better customer manners

  9. Val Salemi

    on Google

  10. donald barker

    on Google

    We had a counter tops installed. They made a mistake. They did not ask us to live with the mistake.They did not make excuses. At a considerable expense to themselves, they made it right.This is the type of people you want to do business with with an expensive kitchen make over.

  11. Cynthia Krohn

    on Google

    Rocky Tops was outstanding from start to finish. I didn't know we were going to use Rocky Tops until I met Sandy when I walked in to their showroom. Sandy is friendly, knowledgable, helpful, and easy to work with. She cared about getting the most out of the slab we chose and was helpful with where we could save money. The people we worked with after Sandy were fantastic also. Michael came out to measure and Cody and Jay did the installation. Really nice people who were easy to work with and did an excellent job! I am really happy with how the countertops turned out and the whole process took less than three weeks. It was an absolute pleasure to work with Rocky Tops. Highly recommend!

  12. Susan Collette

    on Google

    I went to Rocky TOP Marble& Granite to look for a counter top, not knowing anything about the process. Luci, a sales associate approach me, explined the whole process and made it so easy. Sh then helped me choose the perfect counter top! I was so excited.. The insulation was a breeze also. PJ & Danny arrived on time and started to work immediately! I was so surprised at how efficient and quickly everything came together. Everything was left so clean they were amazing!! I DEFINITELY RECOMMEND ROCKY TOP MARBLE & GRAITE TO ANYONE!!

  13. th services

    on Google

    Great job!! Patty helped me figure things out and was great in sales and customer service.

  14. K Rayburn

    on Google

    Just got bathroom vanity top. Beautiful! RockyTops was fantastic start to finish. They call and show up when promised. They even leveled an uneven seam in my kitchen counter that was installed by another prominent countertop place that had done a bad job. Thank you guys! I highly recommend Rocky Tops.

  15. Herb Wilhite

    on Google

    Great service, friendly staff, large selection of granite and quartz.

  16. Miglena Popov

    on Google

    I don't know where to begin with.... We wanted to remodel our master bathroom and we went to Rockytops to see what they offer. Gave them the measurements and Sandy recommended some wholesalers websites to look at for material. We wanted a marble slabs. So this is what we did, we looked at it and I emailed her a list with the slabs we liked, asked for a quote. Sandy sent us the quates and we were ok with one of them. The quote was $10,602 including material and installation. No break down of it. They don't want do give that information to the customers. That is fine, as a customers we don't have to know that:-). We went to Nashville, where the warehouse is and we saw the slabs and liked them. Spent time and money to do that.... Called Sandy and said we are fine and I want to pay the deposit, which is 50% . After few hours she called me back and said : Do you know what ? I made a mistake.....Our price is $13,974!!!!! No kidding!!!! There is no way to me to understand what these people are doing? 40% more????? Just a mistake! However I was very disappointed and I have found better material from Italy. Contacted the company there, made a deal and the material weere loaded on the container on the next day. I am not going to tell what the price is, but it is times cheaper. So the material is ordered and shipped. Called Sandy again , asking are they interested to cut it. I wanted to pay them for labor.... Guess what the answer was..... No , we are not going to do it, because you bought the material from a vendor that we don't work with! Amazing, right? I asked her Why do you care? Sandy said : I can't answer the question! Why not? Dear potential customer s, please make your own conclusions! I am writing this review, because this is the only way to protect ourselves from these small businesses that try to make enormous profit. Please, spend time with research and getting actual quotes. It will save you a lot of money. @Rockytops if I am allowed by Google togive negative stars, considerate it done.

  17. Whitney Colella

    on Google

  18. Bill Campbell

    on Google

    We are building a new home and Rocky Tops was a recommendation by our cabinet supplier. From the beginning meeting with Luci Newton and all the way through the measurements detail by Michael, and the install by Cody, Jake and Caleb, what a total pleasure dealing with people that know their product and take pride in their work. Luci was timely with the initial proposal and did a great job coordinating this project. Their pricing is competitive and reasonable. Once our home is complete, we will share photos of the finished product. I have already recommended Rocky Tops to our builder for some of his new builds coming up. I am confident that they will not be disappointed.

  19. Chad DeGuira

    on Google

    More than just a standard countertop install, I had quite a few pieces (countertops, knee walls, niches, tub surrounds, curbs) to accomplish 2 bathrooms. Selection and initial sale went fine. But issues started with the measurement phase. Even with specific in-person verbal instructions, leaving post-its for reminders on measurements, the final product started failing here with final product very different than expectation. When arriving for install (defined as 2 weeks but was 4), after install, it was obvious multiple pieces were missing, items pre-cut were short/long/wide, and edges defined were sporadic from one piece to the next. Once installed, correcting issues obviously created more challenge than necessary (or were impossible). A potential critical issue was the shower curb, obviously not dry fit, slightly too long, and jammed into place scraping against waterproof membrane for a shower, with total disregard (see pics). The caulk around this tub was amateurish (see pics), what I would consider a “job requirement”. After the initial installers left saying a revisit would be required (after which I observed the shortcomings), another 2 weeks passed. Only after complaint during the delayed reschedule, they decided to send a “master” installer. He was competent, made the corrections that he could, even for the installed pieces by adding the defined edges, making short pieces long and long ones short. But breaking apart the epoxied wide pieces, or digging out poor caulking, or ensuring the waterproof membrane integrity…there was not much that could be done without massive delays or trust that they had the expertise to correct better than I. Was I contacted about anything (not at all). Or maybe compensated for the delay, missing pieces, extra mess, personal work to fix, or modification requirements for expectation deviations? No, I paid full price to end this nightmare. My advice, if you choose to use this company and need something more than a simple countertop, work with the measurement person to validate the measurements and double check their work. Require a follow up detailed quote that describes ALL the pieces, measurements, edges, install breakdown, that is actually itemized. Demand and wait for a “master” installer. Validate those pieces when they arrive, before they are installed. Watch every step of the install to ensure it is done with integrity. And if you don’t have the time for all of this, choose another company.

  20. Kiryenski Mcmillan

    on Google