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Rocky Tops Marble & Granite - Knoxville's Premier Natural Stone and Quartz Supplier

rockytopsmg.com

4.6

Excellent, from 78 reviews

Rating breakdown

  • Google 77
  • ReputationWall 1

1-star reviews (5)

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  1. Miglena Popov

    on Google

    I don't know where to begin with.... We wanted to remodel our master bathroom and we went to Rockytops to see what they offer. Gave them the measurements and Sandy recommended some wholesalers websites to look at for material. We wanted a marble slabs. So this is what we did, we looked at it and I emailed her a list with the slabs we liked, asked for a quote. Sandy sent us the quates and we were ok with one of them. The quote was $10,602 including material and installation. No break down of it. They don't want do give that information to the customers. That is fine, as a customers we don't have to know that:-). We went to Nashville, where the warehouse is and we saw the slabs and liked them. Spent time and money to do that.... Called Sandy and said we are fine and I want to pay the deposit, which is 50% . After few hours she called me back and said : Do you know what ? I made a mistake.....Our price is $13,974!!!!! No kidding!!!! There is no way to me to understand what these people are doing? 40% more????? Just a mistake! However I was very disappointed and I have found better material from Italy. Contacted the company there, made a deal and the material weere loaded on the container on the next day. I am not going to tell what the price is, but it is times cheaper. So the material is ordered and shipped. Called Sandy again , asking are they interested to cut it. I wanted to pay them for labor.... Guess what the answer was..... No , we are not going to do it, because you bought the material from a vendor that we don't work with! Amazing, right? I asked her Why do you care? Sandy said : I can't answer the question! Why not? Dear potential customer s, please make your own conclusions! I am writing this review, because this is the only way to protect ourselves from these small businesses that try to make enormous profit. Please, spend time with research and getting actual quotes. It will save you a lot of money. @Rockytops if I am allowed by Google togive negative stars, considerate it done.

  2. Shawn boswell

    on Google

    Begged for 3 days to get a quote and never got a call back. Worst company ive ever dealt with. Ifbyou want granite and want it soon go to granite depot of the crossroads you will actually have it the same year

  3. Cassie Colewell

    on Google

    They flooded a friend of ours home. Then would not take responsibility of the cause once they realized how bad the damage was. They even contacted the water restoration company for my friends. Big big joke.

  4. C Vaugn

    on Google

    I had a horrible experience at the Location off of Watts Rd I think the guys name was Steve I spoke to. He was very rude & unprofessional I was interested in doing 2 full bathrooms but he definitely made me change my mind. There was a woman in the office at the time I think her name was Mindy she was very pleasant wish she could’ve served me instead. Oh well overall there showroom was nice & clean. I ll just do tile for both bathrooms.

  5. Dave Hetes

    on Google

    I had Rocky tops come out to do a cultured marble shower came out to measure, 3 weeks later told us we had to move a wall, would have preffered that they told us they could not do the job to start with. on another job they drilled to many holes for a special kitchen sink. I'm all about second chances, three strikes?, not gonna happen.