Rocky Tops Marble & Granite - Knoxville's Premier Natural Stone and Quartz Supplier

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1. 

   Danny

   Jan 2, 2026

   Googleon Google

   Very unprofessional. I called and wanted to see how far out they were for installation because we are unfortunately now on a timeline with the bank. I’ve not had any issue asking this question with other granite companies but the man that answered the phone said, he “didn’t know what I was trying to accomplish with a question like that”. I understand that there are variables but they were literally the only company not willing to answer that. I know what granite we want but are looking for the exact pattern we like. No help at all. I gave 2 stars instead of 1 because maybe the other employees have better customer manners

2. 

   Chad DeGuira

   Aug 24, 2024

   Googleon Google

   More than just a standard countertop install, I had quite a few pieces (countertops, knee walls, niches, tub surrounds, curbs) to accomplish 2 bathrooms. Selection and initial sale went fine. But issues started with the measurement phase. Even with specific in-person verbal instructions, leaving post-its for reminders on measurements, the final product started failing here with final product very different than expectation. When arriving for install (defined as 2 weeks but was 4), after install, it was obvious multiple pieces were missing, items pre-cut were short/long/wide, and edges defined were sporadic from one piece to the next. Once installed, correcting issues obviously created more challenge than necessary (or were impossible). A potential critical issue was the shower curb, obviously not dry fit, slightly too long, and jammed into place scraping against waterproof membrane for a shower, with total disregard (see pics). The caulk around this tub was amateurish (see pics), what I would consider a “job requirement”. After the initial installers left saying a revisit would be required (after which I observed the shortcomings), another 2 weeks passed. Only after complaint during the delayed reschedule, they decided to send a “master” installer. He was competent, made the corrections that he could, even for the installed pieces by adding the defined edges, making short pieces long and long ones short. But breaking apart the epoxied wide pieces, or digging out poor caulking, or ensuring the waterproof membrane integrity…there was not much that could be done without massive delays or trust that they had the expertise to correct better than I. Was I contacted about anything (not at all). Or maybe compensated for the delay, missing pieces, extra mess, personal work to fix, or modification requirements for expectation deviations? No, I paid full price to end this nightmare. My advice, if you choose to use this company and need something more than a simple countertop, work with the measurement person to validate the measurements and double check their work. Require a follow up detailed quote that describes ALL the pieces, measurements, edges, install breakdown, that is actually itemized. Demand and wait for a “master” installer. Validate those pieces when they arrive, before they are installed. Watch every step of the install to ensure it is done with integrity. And if you don’t have the time for all of this, choose another company.